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With over 14 years of extensive experience as a Software Business Analyst,

I have cultivated a distinguished career in the information technology and services sector.

My diverse background spans a range of industries, including Master Data Management, Health and Safety, Enterprise Risk, Quality Management, Legal, Investment Banking, Telecommunications, Manufacturing and Finance.

I enjoy addressing intricate business problems and crafting innovative technical solutions. My passion for software development and continuous learning fuels my drive for excellence and enables successful collaboration and project outcomes.

My experience includes working with top industry leading companies such as Coca-Cola, BMW, MTN, Discovery Invest, Atlas Finance, Vodacom Mozambique, Sasol, SAPPI, PPC, NECSA, South African Mint, and Eskom.

Requirements gathering , Analysis and Design:

I work closely with stakeholders to understand their needs, gather requirements, and identify areas for improvement.
Develop and maintain comprehensive documentation for project requirements and designs to ensure smooth project execution and successful outcomes.
Analyze complex business problems and design innovative solutions to enhance efficiency, productivity, and profitability.
Design innovative solutions based on stakeholder needs and business objectives.
Utilize methodologies such as root cause analysis, process mapping, and

brainstorming to tackle business challenges and streamline workflows.

Software Development Life Cycle (SDLC):

Lead planning, execution, and monitoring of projects following SDLC methodologies such as Waterfall, Agile, and DevOps.
Conduct requirements analysis, requirements definition, system design , testing, deployment, and maintenance activities in adherence to SDLC best practices and quality standards.

Agile Methodologies:

Facilitate Agile ceremonies, including sprint planning and retrospectives, to ensure the timely delivery of high-quality software solutions.
Work closely with product owners and development teams to prioritize backlog items and define user stories and all required artifacts.

Scrum Facilitation & Agile Leadership:

Acted as Scrum Master for multiple cross-functional teams, ensuring adherence to Agile principles and fostering an environment of continuous improvement.
Facilitated Agile ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives, to maintain alignment and focus on sprint goals.
Collaborated with product owners to prioritize and refine the product backlog, defining clear and actionable user stories and acceptance criteria.

Project Planning & Coordination:

Led end-to-end project management for high-impact projects, from initiation through to delivery, ensuring timelines, scope, and resources were effectively managed.
Coordinated with stakeholders across business units to understand project requirements and communicate progress, risks, and mitigation plans.
Developed project roadmaps, tracked milestones, and adjusted plans as necessary to meet evolving business needs and priorities.

Team Collaboration & Stakeholder Engagement:

Cultivated strong relationships with stakeholders, ensuring open lines of communication to gather feedback, align on priorities, and address concerns promptly.
Mentored team members on Agile best practices and project management methodologies, supporting their professional growth and enhancing team efficiency.
Leveraged tools like Jira, Confluence, and SharePoint for efficient project tracking, transparency, and collaboration across teams

About Me

Qualifications

2007 - Baccalaureate degree: Business Management, Marketing (University of Pretoria)

-Business Management

-Marketing Management

-Business Law

-Industrial and Organizational Psychology

-Statistics

-Financial Accounting

-Economics

-Business Ethics

2009 - Honors Baccalaureate degree: Business Management (University of South Africa)

-Strategic Management (Passed with 74%)
-Supply Chain management (Passed with 76%)
-Business Research – (Passed with 64%)
-Project Management
-Cyber Marketing

2011- Microsoft Visual C# (CTU Training Solutions)

2017- Diploma in Mobile Application Development (Shaw Academy)

2002- Matriculated /National Senior Certificate (Hoërskool Waterkloof)
- Mercantile law
- Economics - 79%
- Business economics -80%
- Hotel management
- Mathematics
- English
- Afrikaans

2024- Certificate in Introduction to Artificial Intelligence (IIBA & PMI)

2024- Certificate in Six SQL Essential Training (CPE & QAS)

2024- Certificate in Agile Foundations (IIBA & LinkedIn)

2024-Certificate in Agile Requirements Foundations (Microsoft & LinkedIn)

2024- Certificate in Six Sigma Green : Green Belt (IIBA & PMI)

2024- Certificate in Getting started with Microsoft Azure (Microsoft & LinkedIn)

2024- Certificate in Managing Data with Microsoft 365 (Microsoft & LinkedIn)

2024- Certificate in Data Visualization for Data Analytics (IIBA)

Computer Literacy

Modeling:
-UML
-BPMN 2.0

Database and Query Languages:
-SQL
-Oracle SQL
-MongoDB

Diagramming and Design Tools:
-Microsoft Visio
-Lucidchart
-Figma

Project Management:
-Microsoft Project
-JIRA
-Octane

Office Suites:
-Google Workspace
-Microsoft Office

(Excel, PowerPoint, Word & Outlook)
-Confluence
-Microsoft SharePoint

Integration Skills:
-Synchronous and Asynchronous Integration

- Various Software systems and integration methodologies

(API, SOAP, XML, REST JSON, SAP BAPI, SQL, Flat Files)
-Postman
-SOAP UI
-Kafka

Applications Server and Cloud Hosting:
-Red Hat Wildfly/JBOSS Application server deployment
-Docker
-Kubernetes
-Microsoft Azure
-AWS
-Windows Server


Programming Languages:
-Microsoft Visual C# (Basic)
-HTML

-Microsoft Visual Basic (Basic)
-CSS
-JavaScript (Basic)
-Python (Basic)
-ASP.Net

Miscellaneous:
-Frontline
-Linux
-Pastel Accounting Xpress
-Adobe Premiere
-OBS Video Broadcasting software
-Ableton Live

Experience

Atlas Finance

Senior Business Analyst (August 2024 – Current-Contract position)

-Senior Business Analyst for Online Finance application.

-Designing and managing the implementation of a micro finance application.

-Generated business analyst artifacts, user stories, tasks, managing team efforts, project management, scum master and agile ceremonies and sequencing implementations.

-My primary responsibilities includes:

- Senior Lead Business Analys, Scrum Master and Project Manager.

- Act as a liaison between business stakeholders and development teams, ensuring clear communication and alignment of project objectives.

- Generated user stories and tasks, managing team efforts, project management, scum master and agile ceremonies and sequencing implementations.

- Collaborated with key stakeholders to gather, analyze, and document business requirements, ensuring alignment with the strategic goals of Atlas Finance.

- Led efforts to streamline loan application and approval processes, resulting in reduced processing times and enhanced customer experience.

- Worked closely with IT teams to implement new systems and tools, including the integration of loan management software, to improve operational efficiency.

- Utilized data analytics to provide insights into business performance, contributing to informed decision-making and strategic planning.

- Maintaining strong relationships with internal departments and external partners, facilitating smooth project execution and alignment with business objectives.

BMW IT Hub South Africa
Senior Business Analyst (June 2023 – Present)

- Contract position.

- Senior Business Analyst for various Supply chain management projects.

- Collaborate with Business stakeholders to understand their needs, gather requirements, and identify areas for improvement.

- Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure timely delivery of high-quality software solutions.

- Act as a liaison between business stakeholders and development teams, ensuring clear communication and alignment of project objectives.

- Generated user stories and tasks, managing team efforts and sequencing implementations.

- Participate in training programs, workshops, and conferences to enhance skills and knowledge in areas such as problem-solving techniques, performance optimization strategies, and Agile frameworks.

- Conducted QA testing of releases and regression testing.

- Foster a collaborative work environment by building strong relationships with stakeholders in Germany and South Africa, team members, and external partners.

Projects Highlights:

- Enhanced applications tracking supply chain activities.

- Improved applications handling the run-out of deprecated plant materials.

- Implemented Access control and role allocation functionality for supply chain applications.

- Allocated new SAP plant keys and delivery points.

- Executed projects enabling the procurement of stock for prototypes.

- Led a major cloud tenant migration, including all integrations.

MTN
Senior Business Analyst (January 2022 – January 2023)
- Year Contract position.

- Senior Business Analyst for the Business self-service portal application (BSSP) implementation.

- Conduct requirements analysis, system design, testing, deployment, and maintenance activities in adherence to SDLC best practices and quality standards.

- Work closely with product owners and development teams to prioritize backlog items, define user stories, and groom the product backlog.

- Lead the planning, execution, and monitoring of software development projects following industry-standard SDLC methodologies .

- Conduct thorough performance evaluations of existing systems, processes, and applications to identify performance issues and areas for enhancement.

- Develop performance metrics and KPIs to measure system efficiency, throughput, and response times.

- Communicate project status, risks, and issues effectively to senior management and key stakeholders, and provide recommendations for mitigation and resolution.

- Implement performance optimization techniques such as code refactoring, database indexing, and caching mechanisms to improve system performance and scalability.

- Generated change requests, and user stories.

- Created customer journeys, RDS User Acceptance Testing (UAT) documentation.

- Contributed to Requirements Design Definition (RDS) documentation.

- Standardized international user reports on all BSSP features.

- Implemented a unified digital identification system (Auth0) and accessibility features.

- Acted as a liaison between project management, project teams, and business.

- Collaborated with UI/UX teams on design and implementation.

- Assisted with testing prior to production implementation.

Discovery Invest
Senior Business Analyst (December 2020 – June 2021)

- Project-specific contract position.

- Senior Business Analyst for Discovery Invest on the Protection of Personal Information (POPI) implementation.

- Collaborate with cross-functional teams to define project scope, objectives, and deliverables, and establish project timelines and milestones.

- Ensure compliance with regulatory requirements, security standards, and organizational policies throughout the SDLC process.

- Mapped existing manual communication templates and identified impacts according to the POPI act.

- Continuously assess and improve Agile processes, tools, and practices to enhance team productivity and delivery efficiency.

- Created functional requirement documents for de-identification/anonymization of personal information.

- Developed functional requirement documents for access management of personal information.

- Designed integration methodology between business units.

- Compiled test case scenarios for integration between different business units.

- Stay abreast of emerging technologies, industry trends, and best practices related to business analysis, process optimization, Agile methodologies, and SDLC.

Isometrix Software Solutions
Senior Business Analyst (April 2018 – December 2020)

- Permanent position.

- Senior Business Analyst for an International Health, Safety, and Environment Software company.

- Develop and implement strategies to streamline workflows, optimize processes, and eliminate bottlenecks for various organizations.

- Gathered user requirements, compiled Business requirement definition documentation.

- Compiled Functional Specifications and use case documents.

- Utilize various problem-solving methodologies such as root cause analysis, process mapping, and brainstorming sessions to identify and address business challenges.

- Developed and configured software modules, workflows, and user interfaces.

- Mentor and coach junior team members, providing guidance on best practices, methodologies, and tools related to business analysis, process optimization, and software development.

- Facilitated Agile client participative-oriented development sessions (POD).

- Facilitated User Acceptance Testing sessions.

- Drive a culture of continuous improvement within the organization by encouraging feedback, experimentation, and innovation in business processes and software development practices.

- Managed long-term Customer relationships.

Projects/Clients:

- South African Mint Company

- South African Nuclear Energy Corporation (NECSA)

- De Beers Group of Companies

- Attorneys Fidelity Fund (AFF)

- Air Traffic Navigation Services (ATNS)

- Alphamin Resources

- Unitrans

- SAEC/SOUTH32

- SAPPI

- NOSA

- Sukari Mining

PiLog Systems
Business Analyst (April 2012 – April 2018)

- Permanent position.

- Business Analyst for an International Master Data Management Software Company.

- Analyze complex business problems and design innovative solutions to enhance efficiency, productivity, and profitability.

- Conducted requirements gathering through scoping workshops with the client.

- Compiled Functional and Technical Specifications.

- Managed application development within the Software Development Life Cycle.

- Conducted software development quality assurance testing.

- Implemented software in client QA and Production environments.

- Configured and implemented Application servers, Operational, and Meta databases.

- Managed long-term Customer relationships.

- Data analysis of customer operational data.

- Mentor and coach junior team members, providing guidance on best practices, methodologies, and tools related to business analysis, process optimization, and software development.

Projects/Clients:

- Coca Cola Bottling company South Africa (CCSABCO)

- Coca Cola Beverages Africa

- Sasol

- PPC Cement

- Acacia Mining

- Eskom

- Coca Cola Vietnam

- Coca Cola Sri Lanka

- Sephaku Cement

- ArcelorMittal South Africa

- Flour Mills Nigeria